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  • 5700 6th Avenue South Suite 212, Seattle, WA 98108
  • (800) 214-1417
  • (206) 424-9909

Terms of Service

Table of Contents

SECTION A: RECURRING & ONE TIME CLEANING TERMS OF SERVICE

  1. QUOTE ACCURACY: Our online booking tool is built to provide convenient and accurate quotes. However, while the vast majority of our quotes are accurate on rare occasions they will need to be updated during or after your initial visit. If your home falls outside the range of normal cleanliness please give us a call and we will help you get your service set up.
  2. GUARANTEE: If there is anything that does not meet your standards, please let us know the day of, or the day following your cleaning so that we can send someone out to ensure your home is sparkling clean.
  3. ARRIVAL TIMES: Our teams clean from 8AM to 5PM. Occasionally they may need to stay past 5 PM to finish a job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  4. $25 UPGRADED ARRIVAL WINDOW OPTION: If you have a Scheduling Requirement we can adjust the schedule to guarantee your Scheduling Requirement.
  5. SKIP FEE: A $25 charge will be applied to any recurring service that is skipped.
  6. 0-72 HOUR CANCELLATION FEE: If you cancel, skip or reschedule your service with 72 hours or less notice, for any reason, a cancellation fee equal to the cost of your service will be applied to your account.
  7. MORE THAN 72 HOURS NOTICE: There is no cancellation fee if you cancel your service with more than 72 hours notice (excluding one time and move-in/out cleanings).
  8. ONE TIME CANCELLATION: One time cleanings require 14 days notice to cancel their service or you will be charged a cancellation fee equal to the cost of your service.
  9. LOCKOUT FEE: If a cleaner arrives to clean and is unable to access the home for any reason there will be a lockout fee equal to the price of that service.
  10. LATE PAYMENT FEE: Payment is due on the day that the service is completed. Outstanding invoices will accrue a 5% per day late fee until the invoice is paid in full.
  11. PETS: We love dogs and cats. If you have an animal that is not friendly please make sure they are secured while we are in your home. If a team member feels they are in danger by any pet in your home they will not complete the job. We are not responsible for pets escaping. If this is a possibility please take appropriate precautions to keep your pet secure while we are cleaning. Our employees are trained to be mindful of doors and to only keep entrances to the home open for short periods of time while we enter and exit the home.
  12. TEAM SIZE: We typically send teams of 1 to most jobs following the Initial Top to Bottom Deluxe Deep Cleaning. You can upgrade to a two person team for $25.
  13. PAYMENT POLICY: Payment is due on the day of each scheduled cleaning. We require a credit card to be on file (encrypted by Authorize.net) that will be billed upon completion of service.
  14. CANCELING YOUR SERVICE: It is agreed that this is an at-will relationship and no contract term is implied. Services may be canceled at any time by either party.
  15. DAMAGES & BREAKAGE: From time to time small items will be knocked off a shelf when dusting, etc… We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ or renters insurance for damages caused by the routine nature of the cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Dazzle Cleaning Company-approved products for cleaning your home. If you ask that we use your product, you assume all liability for any damage to your home caused by your products.
  16. HERE’S WHAT’S NOT INCLUDED IN A DAZZLE HOME CLEANING: Windows, walls, blinds, laundry, dishes, and organizing. The inside of the: oven, fridge, cabinets, drawers or closets are also not included. We’re really happy to complete these items- just let us know before your visit so we can adjust the time and price of your visit.
  17. HERE’S WHAT WE WILL NOT CLEAN: Any bio-hazards including body fluids, animal waste, or litter boxes. We do not clean chandeliers, fireplaces, or light bulbs. We also do not clean anything that can’t be reached with a two-step step ladder and a 7 foot extension duster. Nor can we clean in homes that have infestations of fleas, bed bugs, or rodents.
  18. DAZZLE EMPLOYEES ARE NOT AVAILABLE FOR OUTSIDE WORK: Our employees are our highest priority and our top asset. They are highly trained and well compensated. Dazzle cleaners are not permitted to do any work outside of scheduled Dazzle Cleaning jobs, without written permission from The Dazzle Cleaning Company. Failure to comply with this policy will result in immediate termination of service. When a Dazzle cleaner reports that a client has attempted to poach them they receive a cash bonus, a paid day off of work, and the client’s service is immediately terminated.

SECTION B: EXPRESS CLEANING TERMS OF SERVICE

  1. AN EXPRESS CLEANING IS NOT A DEEP CLEANING: An Express Cleaning is NOT A DEEP CLEAN. This is a basic service that focuses on: tubs, toilets, counters, sinks, mirrors, floors and the outside of appliances. This service does not include: ceiling fans, light fixtures, doors, door frames, window tracks, window frames, vents, baseboards, railings, under couch cushions or the fronts of cabinets. There may still be build-up in heavily soiled areas such as showers or tubs when the service is completed. This service is a light freshening of your home, not a deep clean. If you want a deeper cleaning please let us know and we will upgrade your service to a Top to Bottom Deluxe Deep Cleaning.
  2. QUOTE ACCURACY: Our online booking tool is built to provide convenient and accurate quotes. However, while the vast majority of our quotes are accurate on rare occasions they will need to be updated during or after your initial visit. If your home falls outside the range of normal cleanliness please give us a call and we will help you get your service set up.
  3. GUARANTEE: If there is anything that IS INCLUDED IN AN EXPRESS CLEANING that does not meet your standards, please let us know the day of, or the day following your cleaning so that we can send someone out to ensure your home is sparkling clean.
  4. ARRIVAL TIMES: Our teams clean from 8AM to 5PM. Occasionally they may need to stay past 5 PM to finish a job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  5. $25 UPGRADED ARRIVAL WINDOW OPTION: If you have a Scheduling Requirement we can adjust the schedule to guarantee your Scheduling Requirement.
  6. SKIP FEE: A $25 charge will be applied to any recurring service that is skipped.
  7. 0-72 HOUR CANCELLATION FEE: If you cancel with less than 72 hours notice, for any reason, you will be charged a cancellation fee equal to the cost of your service.
  8. MORE THAN 72 HOURS NOTICE: There is no cancellation fee if you cancel your service with more than 72 hours notice (excluding one time and move-in/out cleanings).
  9. LOCKOUT FEE: If a cleaner arrives to clean and is unable to access the home for any reason there will be a lockout fee equal to the price of that service.
  10. LATE PAYMENT FEE: Payment is due on the day that the service is completed. Outstanding invoices will accrue a 5% per day late fee until the invoice is paid in full.
  11. PETS: We love dogs and cats. If you have an animal that is not friendly please make sure they are secured while we are in your home. If a team member feels they are in danger by any pet in your home they will not complete the job. We are not responsible for pets escaping. If this is a possibility please take appropriate precautions to keep your pet secure while we are cleaning. Our employees are trained to be mindful of doors and to only keep entrances to the home open for short periods of time while we enter and exit the home.
  12. TEAM SIZE: We typically send teams of 1 to most jobs following the Initial Top to Bottom Deluxe Deep Cleaning. You can upgrade to a two person team for $25.
  13. PAYMENT POLICY: Payment is due on the day of each scheduled cleaning. We require a credit card to be on file (encrypted by Authorize.net) that will be billed upon completion of service.
  14. CANCELING YOUR SERVICE: It is agreed that this is an at-will relationship and no contract term is implied. Services may be canceled at any time by either party.
  15. DAMAGES & BREAKAGE: From time to time small items will be knocked off a shelf when dusting, etc… We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ or renters insurance for damages caused by the routine nature of the cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Dazzle Cleaning Company-approved products for cleaning your home. If you ask that we use your product, you assume all liability for any damage to your home caused by your products.
  16. HERE’S WHAT’S NOT INCLUDED IN A DAZZLE HOME CLEANING: Windows, walls, blinds, laundry, dishes, and organizing. The inside of the: oven, fridge, cabinets, drawers or closets are also not included. We’re really happy to complete these items- just let us know before your visit so we can adjust the time and price of your visit.
  17. HERE’S WHAT WE WILL NOT CLEAN: Any bio-hazards including body fluids, animal waste, or litter boxes. We do not clean chandeliers, fireplaces, or light bulbs. We also do not clean anything that can’t be reached with a two-step step ladder and a 7 foot extension duster. Nor can we clean in homes that have infestations of fleas, bed bugs, or rodents.
  18. DAZZLE EMPLOYEES ARE NOT AVAILABLE FOR OUTSIDE WORK: Our employees are our highest priority and our top asset. They are highly trained and well compensated. Dazzle cleaners are not permitted to do any work outside of scheduled Dazzle Cleaning jobs, without written permission from The Dazzle Cleaning Company. Failure to comply with this policy will result in immediate termination of service. When a Dazzle cleaner reports that a client has attempted to poach them they receive a cash bonus, a paid day off of work, and the client’s service is immediately terminated.

SECTION C: YOU DESIGN THE CLEAN TERMS OF SERVICE

  1. A YOU DESIGN THE CLEAN IS NOT A DEEP CLEANING OR A CLEANING OF THE ENTIRE HOME: A You Design the Clean is not a full home cleaning. This is an hourly service. Once you decide how many hours of cleaning you’d like to purchase then you can give us your priorities. We will work to complete as many items on your list as possible during your allotted time. If you want a deeper cleaning please let us know and we will upgrade your service to a Top to Bottom Deluxe Deep Cleaning.
  2. QUOTE ACCURACY: Our online booking tool is built to provide convenient and accurate quotes. However, while the vast majority of our quotes are accurate on rare occasions they will need to be updated during or after your initial visit. If your home falls outside the range of normal cleanliness please give us a call and we will help you get your service set up.
  3. GUARANTEE: If there is anything that IS INCLUDED IN AN EXPRESS CLEANING that does not meet your standards, please let us know the day of, or the day following your cleaning so that we can send someone out to ensure your home is sparkling clean.
  4. ARRIVAL TIMES: Our teams clean from 8AM to 5PM. Occasionally they may need to stay past 5 PM to finish a job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  5. $25 UPGRADED ARRIVAL WINDOW OPTION: If you have a Scheduling Requirement we can adjust the schedule to guarantee your Scheduling Requirement.
  6. SKIP FEE: A $25 charge will be applied to any recurring service that is skipped.
  7. 0-72 HOUR CANCELLATION FEE: If you cancel with less than 72 hours notice, for any reason, you will be charged a cancellation fee equal to the cost of your service.
  8. MORE THAN 72 HOURS NOTICE: There is no cancellation fee if you cancel your service with more than 72 hours notice (excluding one time and move-in/out cleanings).
  9. LATE PAYMENT FEE: Payment is due on the day that the service is completed. Outstanding invoices will accrue a 5% per day late fee until the invoice is paid in full.
  10. LOCKOUT FEE: If a cleaner arrives to clean and is unable to access the home for any reason there will be a lockout fee equal to the price of that service.
  11. PETS: We love dogs and cats. If you have an animal that is not friendly please make sure they are secured while we are in your home. If a team member feels they are in danger by any pet in your home they will not complete the job. We are not responsible for pets escaping. If this is a possibility please take appropriate precautions to keep your pet secure while we are cleaning. Our employees are trained to be mindful of doors and to only keep entrances to the home open for short periods of time while we enter and exit the home.
  12. TEAM SIZE: We typically send teams of 1 to most jobs following the Initial Top to Bottom Deluxe Deep Cleaning. You can upgrade to a two person team for $25.
  13. PAYMENT POLICY: Payment is due on the day of each scheduled cleaning. We require a credit card to be on file (encrypted by Authorize.net) that will be billed upon completion of service.
  14. CANCELING YOUR SERVICE: It is agreed that this is an at-will relationship and no contract term is implied. Services may be canceled at any time by either party.
  15. DAMAGES & BREAKAGE: From time to time small items will be knocked off a shelf when dusting, etc… We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ or renters insurance for damages caused by the routine nature of the cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Dazzle Cleaning Company-approved products for cleaning your home. If you ask that we use your product, you assume all liability for any damage to your home caused by your products.
  16. HERE’S WHAT’S NOT INCLUDED IN A DAZZLE HOME CLEANING: Windows, walls, blinds, laundry, dishes, and organizing. The inside of the: oven, fridge, cabinets, drawers or closets are also not included. We’re really happy to complete these items- just let us know before your visit so we can adjust the time and price of your visit.
  17. HERE’S WHAT WE WILL NOT CLEAN: Any bio-hazards including body fluids, animal waste, or litter boxes. We do not clean chandeliers, fireplaces, or light bulbs. We also do not clean anything that can’t be reached with a two-step step ladder and a 7 foot extension duster. Nor can we clean in homes that have infestations of fleas, bed bugs, or rodents.
  18. DAZZLE EMPLOYEES ARE NOT AVAILABLE FOR OUTSIDE WORK: Our employees are our highest priority and our top asset. They are highly trained and well compensated. Dazzle cleaners are not permitted to do any work outside of scheduled Dazzle Cleaning jobs, without written permission from The Dazzle Cleaning Company. Failure to comply with this policy will result in immediate termination of service. When a Dazzle cleaner reports that a client has attempted to poach them they receive a cash bonus, a paid day off of work, and the client’s service is immediately terminated.

SECTION D: MOVE-IN/OUT CLEANING TERMS OF SERVICE

  1. QUOTE ACCURACY: Our online booking tool is built to provide convenient and accurate quotes. However, while the vast majority of our quotes are accurate on rare occasions they will need to be updated during or after your initial visit. If your home falls outside the range of normal cleanliness please give us a call and we will help you get your service set up.
  2. GUARANTEE: If there is anything that does not meet your standards, please let us know the day of, or the day following your cleaning so that we can send someone out to ensure your home is sparkling clean.
  3. ARRIVAL TIMES: Our teams clean from 8AM to 5PM. Occasionally they may need to stay past 5 PM to finish a job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  4. $25 UPGRADED ARRIVAL WINDOW OPTION: If you have a Scheduling Requirement we can adjust the schedule to guarantee your Scheduling Requirement.
  5. MOVE-IN/OUT CANCELLATION: Move-in/out cleanings require 14 days notice to cancel their service or you will be charged a cancellation fee equal to the cost of your service.
  6. LOCKOUT FEE: If a cleaner arrives to clean and is unable to access the home for any reason there will be a lockout fee equal to the price of that service.
  7. LATE PAYMENT FEE: Payment is due on the day that the service is completed. Outstanding invoices will accrue a 5% per day late fee until the invoice is pay in full.
  8. NON-REFUNDABLE DEPOSIT: There is a $250 non-refundable deposit to reserve your space. If the total cost of your service is over $1,000 then there is a $500 non-refundable deposit. This deposit will be put toward the total cost of your cleaning. We will not refund this deposit.
  9. UNDER-BOOKED JOBS: If we arrive at your home and we find that your job has been under-booked, by agreeing to these terms you are authorizing us to bill you for an additional fee up to $160 or up to $320 for services originally booked for over $1,000. About 10% of move-out cleanings booked are under-booked and are charged an additional fee.
  10. GREASE ON CABINETS: This service does not include removing grease that is caked onto cabinets. If you can take your fingernail and scrape grease off of your cabinets then your cabinets will not be included in this service.
  11. EMPTY HOME: In order to complete your service your home must be completely empty. Furniture and personal items need to be removed from the home before we begin cleaning the home.
  12. BASEMENTS/ATTICS/SHEDS/GARAGES: A move-out cleaning does not include cleaning basements, attics, sheds or garages. These areas can be added on at an additional cost.
  13. WINDOWS/WALLS/BLINDS/FIREPLACES: Move-out cleans do not include: windows, walls, blinds, fireplaces or chandeliers.
  14. BLINDS: You can add blind cleaning to the service. We never wet wipe blinds. We dust blinds using a white microfiber duster. We are not responsible for broken blinds. If your blinds appear to be brittle they have a high likelihood of breaking with even soft dusting.
  15. 7-FOOT REACH: We will not clean anything that we can not reach with a two-step step ladder and a 7 foot extension duster.
  16. INSIDE THE HOME ONLY: This service does not include cleaning anything outside of the home including deck furniture.
  17. UNDER THE FRIDGE: This service does include cleaning the inside and outside of the fridge and oven. If the fridge is on wheels we will pull it out and clean under and behind it.
  18. UNDER THE OVEN: This service does include cleaning the inside and outside of the oven. It does not include cleaning the inside of any vents. We do not pull the oven out and clean under and behind it because ovens do not always slide back in flush with the counter.
  19. NO-ONE ELSE WORKING IN THE HOME: Contractors including: movers, painters, electricians, plumbers, handy people, etc. can not be in the home while we are cleaning- this leads to poor results and disappointed clients.
  20. GARBAGE LEFT IN THE HOME: If there is any garbage left in the home we can haul it off for you at the cost of $150 for the first black trash bag and $99 for every subsequent black trash bag. Please let us know before the service is confirmed if you will need this service added.
  21. NO POST-CONSTRUCTION CLEANING: Dazzle does not offer post-construction cleaning services unless you are a regular recurring Dazzle client with weekly, bi-weekly or monthly service. If the home has recently been renovated or remodeled it is ineligible for a move-out cleaning as we do not have the correct supplies, equipment, training and insurance required to successfully complete post-construction jobs.
  22. WATER/ELECTRICITY: The water and electricity must be on for us to complete the service.

SECTION E: SHORT TERM RENTAL TERMS OF SERVICE

  1. QUOTE ACCURACY: Our online booking tool is built to provide convenient and accurate quotes. However, while the vast majority of our quotes are accurate on rare occasions they will need to be updated during or after your initial visit. If your home falls outside the range of normal cleanliness please give us a call and we will help you get your service set up.
  2. GUARANTEE: If there is anything that does not meet your standards, please let us know the day of, or the day following your cleaning so that we can send someone out to ensure your home is sparkling clean.
  3. ARRIVAL TIMES: Our teams clean from 8AM to 5PM. Occasionally they may need to stay past 5 PM to finish a job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  4. 0-72 HOUR CANCELLATION FEE: If you cancel with less than 72 hours notice, for any reason, you will be charged a cancellation fee equal to the cost of your service.
  5. MORE THAN 72 HOURS NOTICE: There is no cancellation fee if you cancel your service with more than 72 hours notice (excluding one time and move-in/out cleanings).
  6. LOCKOUT FEE: If a cleaner arrives to clean and is unable to access the home for any reason there will be a lockout fee equal to the price of that service.
  7. LATE PAYMENT FEE: Payment is due on the day that the service is completed. Outstanding invoices will accrue a 5% per day late fee until the invoice is paid in full.
  8. SCHEDULING BETWEEN GUESTS: Short-term rental cleans can happen anytime between 8am and 5pm which means that our service is only compatible for hosts who either have a full day between check-out and check-in or hosts who do not have check-in until 5pm or later.
  9. SERVICE AREA: Short-term rental cleans can be booked in Seattle.
  10. LAUNDRY: There needs to be a clean set of sheets and towels available when we arrive. We will keep laundry running through while we are there, but we must have a clean set upon arrival.
  11. FRIDGE CLEANING: We will throw out everything in the fridge except for beverages and condiments unless we are specifically instructed not to.
  12. DISH WASHING: Short term rental turns do not include washing dishes. If the guest left dishes behind we will wash them and charge in 15 minute increments.
  13. GUESTS WHO LEAVE HOME IN POOR CONDITION: If the guests leave your home in poor condition we will take pictures and contact you right away. We will complete the job and charge you for the additional time required to get the home ready for your next guests.
  14. AMENITIES: We’re happy to refill your amenities if you request that we do so.
  15. CLOSED ON WEEKENDS AND SOME HOLIDAYS: We are closed on weekends as well as the following major holidays: New Years Day, Independence Day, Thanksgiving and Christmas.

SECTION F: CARPET/TILE/GROUT TERMS OF SERVICE

  1. QUOTE ACCURACY: Our online booking tool is built to provide convenient and accurate quotes. However, while the vast majority of our quotes are accurate on rare occasions they will need to be updated during or after your initial visit. If your home falls outside the range of normal cleanliness please give us a call and we will help you get your service set up.
  2. GUARANTEE: If there is anything that does not meet your standards, please let us know the day of, or the day following your cleaning so that we can send someone out to ensure your home is sparkling clean.
  3. ARRIVAL TIMES: Our teams clean from 8AM to 5PM. Occasionally they may need to stay past 5 PM to finish a job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  4. SECURING YOUR PETS: We love dogs and cats. If you have an animal that is not friendly please make sure they are secured while we are in your home. If a team member feels they are in danger by any pet in your home they will not complete the job. We are not responsible for pets escaping. If this is a possibility please take appropriate precautions to keep your pet secure while we are cleaning. DURING CARPET AND TILE/GROUT CLEANINGS THE DOORS ARE LEFT OPEN THROUGHOUT THE SERVICE.
  5. $25 UPGRADED ARRIVAL WINDOW OPTION: If you have a Scheduling Requirement we can adjust the schedule to guarantee your Scheduling Requirement.
  6. CARPET/TILE/GROUT CLEANING CANCELLATION: Carpet/tile/grout cleanings require 14 days notice to cancel their service or you will be charged a cancellation fee equal to the cost of your service.
  7. LOCKOUT FEE: If a cleaner arrives to clean and is unable to access the home for any reason there will be a lockout fee equal to the price of that service.
  8. LATE PAYMENT FEE: Payment is due on the day that the service is completed. Outstanding invoices will accrue a 5% per day late fee until the invoice is paid in full.
  9. NON-REFUNDABLE DEPOSIT: There is a $250 non-refundable deposit to reserve your space. If the total cost of your service is over $1,000 then there is a $500 non-refundable deposit. This deposit will be put toward the total cost of your cleaning. We will not refund this deposit.
  10. GARBAGE LEFT IN THE HOME: If there is any garbage left in the home we can haul it off for you at the cost of $150 for the first black trash bag and $99 for every subsequent black trash bag. Please let us know before the service is confirmed if you will need this service added.
  11. WATER/ELECTRICITY: The water and electricity must be on for us to complete the service.

SECTION G: WINDOW CLEANING TERMS OF SERVICE

  1. QUOTE ACCURACY: Our online booking tool is built to provide convenient and accurate quotes. However, while the vast majority of our quotes are accurate on rare occasions they will need to be updated during or after your initial visit. If your home falls outside the range of normal cleanliness please give us a call and we will help you get your service set up.
  2. GUARANTEE: If there is anything that does not meet your standards, please let us know the day of, or the day following your cleaning so that we can send someone out to ensure your home is sparkling clean.
  3. 3 STORIES MAXIMUM: We can not clean exterior windows that are more than three stories high.
  4. NO SKYLIGHTS OR HORIZONTAL SURFACES: Because we use a pole system we are unable to clean skylights, other horizontal surfaces or windows that are set far back from the face of the building.
  5. OUTDOOR SPACE TO WORK: We will not be able to clean windows that are above a ditch or an embankment or windows that are within several feet of a neighbors yard (unless you have obtained permission on our behalf to use work from their yard).
  6. WET WINDOWS: Our system uses poles and ultra filtered water. With this system we leave your windows wet to air dry. They will dry streak free.
  7. DOUBLE PANE GLASS: We are not able to clean between the panes of double paned windows.
  8. ACCESSING TO YOUR HOME: In order to clean screens we will need to have access to the inside of your home at the beginning of the service to remove the screens.
  9. SCREEN REPAIR: We do not offer screen repair services.
  10. SCREENS THAT BREAK: Old and brittle screens often break when they are being taken out to be washed. We do not replace or repair broken screens.
  11. ARRIVAL TIMES: Our teams clean from 8AM to 5PM. Occasionally they may need to stay past 5 PM to finish a job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  12. SECURING YOUR PETS: We love dogs and cats. If you have an animal that is not friendly please make sure they are secured while we are in your home. If a team member feels they are in danger by any pet in your home they will not complete the job. We are not responsible for pets escaping. If this is a possibility please take appropriate precautions to keep your pet secure while we are cleaning.
  13. WINDOW CLEANING CANCELLATION: Window cleanings require 14 days notice to cancel their service or you will be charged a cancellation fee equal to the cost of your service.
  14. LOCKOUT FEE: If a cleaner arrives to clean and is unable to access the home for any reason there will be a lockout fee equal to the price of that service.
  15. LATE PAYMENT FEE: Payment is due on the day that the service is completed. Outstanding invoices will accrue a 5% per day late fee until the invoice is paid in full.
  16. WATER/ELECTRICITY: The water and electricity must be on for us to complete the service.
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Want your house to Dazzle? You’ll love what we do! In addition, we use natural and eco-friendly cleaning products and have an amazing customer satisfaction guarantee. Call today. 800-214-1417

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