Dazzle FAQ

Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Dazzle Cleaning Company.

General Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

We accept Visa, Mastercard, Discover and American Express.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

 

Scheduling Questions

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

We do! We are green because we deeply care about the effects of climate change and of more generalized environmental degradation. By using mostly natural ingredients to make our own cleaning supplies we are reducing the amount of plastic that we consume as well as the number of fossil fuels that are burned to produce and ship those supplies to us. Our homemade cleaning products are mostly made of water, vinegar, mineral oil, essential oils, baking soda, and baking powder and we use diluted bleach water when necessary. We’ve swapped out plastic bags for compostable bags and ditched paper towels in favor of reusable cleaning cloths. Do you have ideas to make us greener? We’re eager to hear them!

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

The employee retention rate in the home cleaning industry is extremely low, 30-90 days on average. Dazzle employees are generously compensated, valued, and respected and the average length of employment for a Dazzle employee is about 11 months. We are working to bring that number up, and in the meantime, we cross-train all of our employees so that you will have a seamless experience regardless of who cleans your home. That being said, if you have a recurring service you will always have the same cleaning professional unless a scheduling conflict comes up.

Ready to be Dazzled?

Request your free quote today! Fill out the form and get an instant quote, or give us a call at (800) 214-1417.

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