Dazzle FAQ

Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Dazzle Cleaning Company.

General Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

We accept Visa, Mastercard, Discover and American Express.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

If you want to cancel an appointment please do so three days before your appointment is scheduled to occur. This gives us the opportunity to adjust the schedule in such a way that your cleaner does not have any hours cut. Appointments canceled with less than three days’ notice are subject to a $90 cancellation fee.

 

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

 

Scheduling Questions

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

We do! We are green because we deeply care about the effects of climate change and of more generalized environmental degradation. By using mostly natural ingredients to make our own cleaning supplies we are reducing the amount of plastic that we consume as well as the number of fossil fuels that are burned to produce and ship those supplies to us. Our homemade cleaning products are mostly made of water, vinegar, mineral oil, essential oils, baking soda, and baking powder and we use diluted bleach water when necessary. We’ve swapped out plastic bags for compostable bags and ditched paper towels in favor of reusable cleaning cloths. Do you have ideas to make us greener? We’re eager to hear them!