Do you bring all of your own supplies and equipment?
Yes, we bring everything.
What methods of payment do you accept?
We accept Visa, Mastercard, Discover and American Express. We also accept cash.
Will I always have the same cleaning professional?
The employee retention rate in the home cleaning industry is extremely low, 30-90 days on average. Dazzle employees are generously compensated, valued, and respected and the average length of employment for a Dazzle employee is about 11 months. We are working to bring that number up, and in the meantime, we cross-train all of our employees so that you will have a seamless experience regardless of who cleans your home. That being said, if you have a recurring service you will always have the same cleaning professional unless a scheduling conflict comes up.
Is there a cancellation fee?
If you want to cancel an appointment please do so three days before your appointment is scheduled to occur. This gives us the opportunity to adjust the schedule in such a way that your cleaner does not have any hours cut. Appointments canceled with less than three days’ notice are subject to a $90 cancellation fee.
Do you use Eco-friendly cleaning products?
We do! We are green because we deeply care about the effects of climate change and of more generalized environmental degradation. By using mostly natural ingredients to make our own cleaning supplies we are reducing the amount of plastic that we consume as well as the number of fossil fuels that are burned to produce and ship those supplies to us. Our homemade cleaning products are mostly made of water, vinegar, mineral oil, essential oils, baking soda, and baking powder and we use diluted bleach water when necessary. We’ve swapped out plastic bags for compostable bags and ditched paper towels in favor of reusable cleaning cloths. Do you have ideas to make us greener? We’re eager to hear them!
