How Dazzle’s Scheduling Windows Work for Your Cleaning Service
Dazzle Cleaning Company President Logan Taylor drops by to let you in on Dazzle’s scheduling practices! Curious about what a cleaning service window looks like for a Dazzle Clean? Logan let’s you know what Dazzle’s cleaning windows mean, and what options exist to get more specific scheduling for your needs.
The Dazzle Cleaning Company offers industry-leading pay, carbon neutral practices, and exceptional service while charging the same as our competitors! There are so many reasons to schedule a clean from us, so get in touch with us today. Visit our scheduling page to get started, or give us a call at 1-800-214-1417 to learn more and schedule your clean.
Thanks for stopping by!
What You’ll Learn
- What Dazzle’s cleaning window means for your service.
- How to upgrade to a “Schedule Requirement” service.
- Why our scheduling windows are important for accounting for the unexpected.
Transcript Below:
Logan Taylor: Hey there, my name is Logan Taylor, and I’m the President and founder of The Dazzle Cleaning Company in Seattle, Scottsdale and soon to be San Francisco. I just wanted to clarify our scheduling policies so that they’re crystal clear for you.
So we are a very competitive-paying cleaning company, we have the highest paid cleaners in any of the markets that we work in. We offer 401k, health insurance, and a lot of other benefits. And we charge the same as our competitors! And we’re a carbon neutral company.
So we have to run a really tight ship in order to make everything work.
Part of how we’re able to do that is through having our strategic scheduling policy.
So what does that look like for you? Well, when you book a service with us, we tell you the day that your service is scheduled for and you let us know which days worked for you. Then we send you a reminder email two days before your service. And then the day before your service, we send you a text message that has the arrival window.
The arrival window says a specific time. So it might say 12pm, that marks a three hour window with 90 minutes on either side. That means that your appointment could start anywhere between 10:30am and 1:30pm. This allows us to work around crazy surprises that happen in Seattle traffic, and also allows us to account for any unexpected things that might come up at the jobs before we get to your home.
Now, we encourage you to give us any scheduling preferences that you might have. And we work really hard to accommodate as many of the scheduling preferences as we can. We have a team of schedulers. It’s like playing Tetris, I mean, we really work hard to make sure that we’re getting everyone’s scheduling preferences taken care of, but we’re not able to do it 100% of the time. So we also have scheduling requirements. And a scheduling requirement is a guarantee.
Now if you want to get the scheduling, if you want to upgrade from a scheduling preference to scheduling requirements, you can do that. And there’s a $25 fee per visit to upgrade to a scheduling requirement. And we try to make those typically with an 8 to 9am start window because that’s that’s the best time to make sure that we’re 100% able to be there because it’s the first job of the day, at that specific time, of course, we’re going to be there but at that specific time, because we’re not dealing with all the craziness that might happen at the previous jobs during the day.
So the only exception to that 90 minute window is if you are the first job of the day it starts at and you get a message saying that your job starts at 8am. It doesn’t mean that we’re going to be there, possibly at 630 in the morning, the first job of the day is just the one hour start window between eight and 9am.
Other than that your job can happen anytime between 8am and 6pm.
If you have any questions about our scheduling policy, please do reach out to us. We really work to be the best cleaning company in all the markets that we work in and we really want to have the most satisfied and happy clients. So if you have any questions or if you want us to clarify this, please do give us a phone call or send us an email and we will be happy to work with you.
Thank you so much.
